https://help.wolterskluwer.co.uk/Customers/s/article/6631



How can I prevent my tax return hanging, freezing or crashing when trying to generate the IR Mark?  Sometimes I am getting a synchronisation error when generating the IR mark.


Note: This is one of a series of articles selected to help you with completing your tax returns. To see other articles in this series search for JANTAX - https://help.wolterskluwer.co.uk/Customers/s/global-search/JANTAX


Please follow the steps below: 

  • Close the online filing screen.  
  • Open the first data entry screen in the list with data in it and click on the 'Save & Next' button. 
  • Do this for each screen that appears until all screens have been saved.
Note - the Save & Next sometimes stops at the Tax Return Disclosure Notes screen, please ensure any screens further down the list also get saved.

The return should now validate successfully.
If it still fails, you can try exporting and importing the case - Click the following link for instructions https://wkuktaa.secure.force.com/knowledgebase/articles/Article/6200/?q=export+import&l=en_US&sh=1&fs=Search&pn=1