FAQ's / Common Issues

This folder will provide guidance for commonly asked questions / common issues

Supported Browsers for the OneClick Portal
Confirmed supported browsers for using the OneClick Portal are as follows: Google Chrome; Internet Explorer; Microsoft Edge; Mozilla Firefox; Safar...
Mon, 3 Aug, 2020 at 3:07 PM
Accessing the OneClick Portal
NOTE: THIS ARTICLE IS FOR USERS WHO ALREADY HAVE A ONECLICK ACCOUNT In order to access the OneClick portal, go to the following URL (https://aabportal.a...
Mon, 3 Aug, 2020 at 3:10 PM
Accessing the Learning Portal
To access the CCH Wolter's Kluwer Learning portal use the following link: https://mylearningportal.wolterskluwer.co.uk/ Login > enter email addre...
Thu, 10 Sep, 2020 at 4:33 PM
Portal Guidance - Reset Password & Security Question
If a client needs to reset their password for the portal, please send on the attached PDF
Thu, 10 Sep, 2020 at 4:38 PM
Portal Authorisation - One Click Access
In order to provide another party access to a clients' portal after inception, please ask the client to complete the attached form; including the detail...
Mon, 10 Apr, 2023 at 11:58 AM
Client Portal Set-Up
Client Portal Set-Up To set up a client on the portal first confirm with the client and send the attached PDF - !AAB Portal Guide Then send an email to...
Thu, 10 Sep, 2020 at 4:41 PM
Setting up a Digital Data Request
In order to set up use of the Digital Data Request for a client, please do the following: Select the client via the checkbox in the Find Clients sectio...
Thu, 10 Sep, 2020 at 4:56 PM
OneClick - Issues viewing Digital Data Request on mobile phones
If you are having issues finding any other tiles apart from the Messages and Documents when using your mobile phone, please try orienting your phone to land...
Wed, 16 Sep, 2020 at 1:27 PM
Wolters Kluwer CCH OneClick Website
Please find the below web link to the WK CCH OneClick Website https://userdocs.wolterskluwer.co.uk/CCH_OneClick
Tue, 3 Nov, 2020 at 2:16 PM
Creating OneClick document folders
Document folders are used for designating where you wish to save files sent to clients, in order to separate out different services / years of work. This is...
Fri, 25 Mar, 2022 at 7:58 AM