Please follow the below steps if:
CCH OneClick user cannot recall their Password when logging into CCH OneClick or
CCH OneClick user does not receive a password reset email when following the 'Forgotten Password' process
CCH OneClick authentication
When a Client or Adviser has forgotten their CCH OneClick website login password, after entering their username (their Primary Email address) they can click the Forgotten Password link from the login screen, and the system will send them an email with a temporary password. This temporary password can be used to login to CCH OneClick, where it will prompt the user to enter the temporary password, and a new password.
Where a practice has Security Question enabled, but the Client cannot recall their Answers, their Client Code/Activation ID can be used to reset the Password.
On the page the user is asked to enter their security question answers, there is a link below the section that can be clicked to enter their Activation ID instead.
Note: The security questions cannot be reset by the end user or the Practice through Central/CCH OneClick. Please raised a support case with CCH Software Support here including the Primary Email address of the Client, requesting that their Security Question Answer be reset. Once this has been action, the next time the Client logs into CCH OneClick, they will be prompted to set new Security Questions and Answers.