Common Issues
Log in to your Portal, using your email address and password; Input your Multi-Factor Authentication code, using the method you set up last year; Once yo...
Thu, 7 Oct, 2021 at 12:28 PM
If your client cannot approve a document because their password doesn’t appear to work - they get a message saying "Please enter the c...
Fri, 15 Apr, 2022 at 2:50 PM
Please follow the below steps if: CCH OneClick user cannot recall their Password when logging into CCH OneClick or CCH OneCl...
Fri, 15 Apr, 2022 at 2:50 PM
The upgrade email can only be resent by Wolters Kluwer Support, but for any user that was upgraded, or any new users you invite in the futu...
Thu, 7 Jan, 2021 at 9:23 AM
If your client has advised that when they click the link in their email inviting them to activate their new/upgraded CCH ...
Thu, 7 Jan, 2021 at 9:22 AM
Follow the below steps if your client needs to remove a saved password from their Web Browser: Where a practice has upgraded to Wolte...
Fri, 15 Apr, 2022 at 2:51 PM
If you receive the below message when trying to log into the CCH OneClick website, follow the below steps: If a Client has not ac...
Thu, 7 Jan, 2021 at 9:14 AM
Supported Wolters Kluwer Account Multi Factor Authentication SMS Countries and their Country Codes The following count...
Thu, 7 Jan, 2021 at 9:15 AM