The upgrade email can only be resent by Wolters Kluwer Support, but for any user that was upgraded, or any new users you invite in the future, the link within the ‘new message notification’ email is now (after the upgrade) a dynamic link which looks at the status of the client user at the moment they click the link. If they haven’t yet activated, it takes them to the activation page. If they have, it takes them to the login page.
This means that if a client didn’t receive or deleted their upgrade email, all you need to do is send them a message within OneClick, and the user can click on the link in the email to activate.
If you would like Wolters Kluwer Support to resend an individual upgrade email to an upgraded user, please log a support request stating the email address of the specific user.
If you would like upgrade emails to be sent in bulk to all users that have not yet activated their upgraded accounts, please also log a support request. Please note: It is not possible to report on the activation status of your upgraded clients but after resending upgrade emails in bulk to all users who have not activated their accounts, a log file listing all clients that the email was sent to can be provided on request.
This means that if a client didn’t receive or deleted their upgrade email, all you need to do is send them a message within OneClick, and the user can click on the link in the email to activate.
If you would like Wolters Kluwer Support to resend an individual upgrade email to an upgraded user, please log a support request stating the email address of the specific user.
If you would like upgrade emails to be sent in bulk to all users that have not yet activated their upgraded accounts, please also log a support request. Please note: It is not possible to report on the activation status of your upgraded clients but after resending upgrade emails in bulk to all users who have not activated their accounts, a log file listing all clients that the email was sent to can be provided on request.