FAQ's / Common Issues

This folder will provide guidance for commonly asked questions / common issues

View Others' Task Lists
After the 2020.1 update, finding another employee's task list involves using the filter function shown on the top left of the task list. To apply the f...
Tue, 26 May, 2020 at 11:04 AM
Hide due dates but show completed dates in workflow view
To do this, we need to simply remove then re-attach the workflow page to the homescreen. Within your Workflow homepage, do the following: Go to Custom...
Mon, 3 Aug, 2020 at 2:58 PM
Adding a new note to a client
In order to provide additional information about a client i.e. their VAT Number, Sage log-in details etc, you need to add a note to a client. Follow the bel...
Fri, 31 Jul, 2020 at 2:15 PM
Show completed tasks within the Task List
Typically on the task list, tasks will only show if they are outstanding items to be completed. If you would like to view completed tasks, you will need to ...
Mon, 3 Aug, 2020 at 1:01 PM
Activate Out of Office within CCH
In order to show as out of office to your clients within their OneClick Portal, you will need to activate the Out of Office function with CCH Central. To do...
Mon, 3 Aug, 2020 at 3:16 PM
Adding contact details for clients/contacts
Email addresses and mobile/telephone numbers are not imported into CCH whenever a new client has been created within PE, so it is necessary for these to be ...
Wed, 12 Aug, 2020 at 2:02 PM
How to correct/link associated clients
Click into the relevant client which you need to link associated clients to Select the Associated tab and click the Associate button (Green Plus icon) to ...
Fri, 14 Aug, 2020 at 2:33 PM
Creating Mail Merge - Publishing to CCH OneClick
You can send a message to multiple clients on CCH OneClick, with the details of names etc changing based on the client via Mail Merge. to use the function, ...
Tue, 18 Aug, 2020 at 12:20 PM
Performing an advanced search on clients
You can refine your searches on clients based on a large number of different variables stored within CCH, such as client team and extra fields. To do this, ...
Tue, 18 Aug, 2020 at 12:43 PM
Cancel a workflow
In order to cancel a workflow, please do the following: Go to the client you are removing a workflow from; Go to the Workflow tab; Click on the check...
Thu, 3 Sep, 2020 at 2:44 PM